Location: Remote United States

LevaData is looking for a technology focused and strategically driven Senior Director of Customer Success. We are looking for a customer-centric leader with experience scaling CS organizations to help accelerate growth and increase customer value. This person will be the leader of the CS organization, partnering closely with the Vice President of Customer Experience on creating, executing, and communicating the CS Strategy. S/he will bring expertise in SaaS and can develop CS strategies that leverage customer insights, data, and technology. LevaData recently closed a sizable Series C funding round and looking for a remarkable leader who can focus on successfully scaling the team and processes for the next stage of growth.

As the Senior Director of Customer Success, you will be responsible for developing, communicating and executing innovative strategies that will help retain and grow our customers, increase efficiency and effectiveness, and most importantly create a differentiated, delightful customer experience as we enter a new phase of growth. You are passionate about transforming CS from a reactive function into an innovative, proactive, and strategic driver. You are excited to help LevaData write the book on CS Operations to help our business and customers grow. You share our love of our customers and our commitment to building authentic relationships.

Responsibilities:

  • Lead, inspire, and develop a team of Customer Success Managers to serve a growing global customer base
  • Implement a delightful customer experience that will be a competitive advantage to LevaData’s success and growth
  • Use your experience and leadership skills to motivate your team and stakeholders to deliver excellent results in our fast-paced work environment
  • Identify, develop, implement, and track key performance indicators for the CS teams to ensure CS objectives are met
  • Ensure accurate and meaningful KPI reports are both reviewed and understood by clients and stakeholders
  • Engage with internal subject matter experts in a credible and helpful way, driving efficiencies, improvements, and standardization
  • Focus on internal collaborations with your team and others in the company as we continue to grow.
  • Be the market and customer's voice, you will be proactive in bringing ideas and insights to the appropriate internal stakeholders.
  • Train the team in escalations and to detect and create up sell / cross sell opportunities.
  • Uncover opportunities to leverage data and technology that will help CS grow non-linearly.
  • Partner closely with the VP of CX Strategy, Sales, and Marketing leadership to align CS targets to GTM Strategy

Qualifications:

  • Prior experience hiring and building a customer success team. Accelerated growth planned for 2022 and beyond.
  • Experience as a senior-level Strategy and Innovation leader at a high growth, scaling SaaS company
  • Experience working with global customers and leading global teams
  • Experience leveraging data, automation, and technology to improve CS productivity and accelerate non-linear growth
  • The ability to set a vision, execute on a strategy and roll up your sleeves to get into the details when necessary
  • Extensive experience analyzing, mapping, and optimizing the end-to-end customer journey
  • Data led partnership with an ability to surface and present insights that drive customer first decision making
  • Deep understanding of Customer Success with a track record of identifying and driving leading indicators for this function
  • Excellent communication, presentation and relationship building skills to partner deeply with VP of CX and other key leaders in sales, support, services, data, and product
  • Minimum 7 years’ experience in Customer Success/Customer Experience
  • Minimum 2 years’ experience leading CS/CX teams
  • Bachelor’s degree in Supply Chain, Business, Technology preferred
  • MS/MBA preferred
  • Foundational understanding of Supply Chain, Procurement and Sourcing, Business Intelligence and Data Analytics
  • Knowledge of Data Science concepts a plus
  • Able to travel up to 50%

Why LevaData

Benefits:
  • Highly competitive salary.
  • Unlimited PTO.
  • Fully remote anywhere within the U.S. – work from home!
  • Comprehensive medical, dental, and vision insurance plans with 100% employer coverage for employees.
  • 401(k) matching.
  • Family leave plan.
  • Stock option plan.

About LevaData:

LevaData helps global enterprises improve gross margins by reducing supply chain costs. We place significant focus on delivering measurable and accountable supply chain solutions and strategies that transform companies. The unique LevaData Supply Management Platform allows customers to sense, recommend, act, and learn. Customers include leaders in the top global supply chain organizations, as well as medium-sized OEMs seeking to achieve best-in-class direct materials sourcing practices. LevaData is headquartered in San Jose, California. For more information, visit levadata.com.

LevaData is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation or any other category protected under the law. LevaData is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. At LevaData, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

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To apply, please send cover letter and resume to careers.us@levadata.com and include job description "Senior Director of Customer Success" in the subject.

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