Operational Effectiveness — The New Name of the Winner’s Game

In years past, the annual Global Chief Procurement Officer Survey produced by Deloitte has shone a light on some expected, albeit important, trends and insights surrounding the significance of achieving cost reductions and savings. In 2021, though, it seems as though CPOs have their eyes on a new prize: operational efficiency. In fact, 78% of Deloitte’s respondents are looking in a different direction, and the changing of these tides has implications for supply chain executives across the boards.

It should come as no surprise that the last year and a half of a COVID-driven world fostered some changes in focus and priority. But what, in particular, is driving this shift? Is it purely because of the pandemic; or was this a change long in the making? And, more importantly, what can organizations do to actualize these goals?

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